AI and Knowledge Strategist, Google Ads

This opportunity will remain online based on business needs and is open to candidates preferring to work from Boulder, CO, USA or Chicago, IL, USA.

About the role

gTech Ads is responsible for all support and media and technical services for customers of all sizes across Google’s entire Ad products stack. We help customers maximize the value of our Ad and Publisher products, providing services ranging from self-help and in-product support to account setup, ad campaign implementation, media solutions, and complex technical and measurement solutions. We offer both bespoke, customized support and scalable solutions for millions of customers worldwide.

As part of a cross-functional and global team, you will ensure customers achieve the best return on investment with Google while partnering with Sales, Product, and Engineering teams to develop better tools and services that enhance our products and client experience.

Responsibilities

• Update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Generate partner insights and participate in business reviews with partners to formulate partner strategies.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute and sustain solutions based on user, partner, or client business objectives and technical requirements that have been previously defined, developed, and approved.
• Identify trends in solution issues across users, partners, or clients and collaborate with internal teams to mitigate future risks.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, Applied Science, or a related field.
• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 3 years of experience in a technical leadership role with or without direct reports.
• Experience with the Google Ads ecosystem and its products.
• Experience using AI-powered tools for content creation and optimization.

Pay

US: $140,000 – $204,000 (USD) per year, plus 15% bonus target, equity, and benefits.

Benefits

Learn more about benefits at Google.