AI Agent Product Manager
About the role
OhMD is an AI patient communication platform used by thousands of healthcare organizations. Our product suite includes two-way patient texting, an AI voice and text assistant that handles inbound patient calls with a human always in the loop, and integrations with 85+ EHRs. Practices using OhMD reduce inbound call volume by 50% or more, which is the difference between a front desk that is drowning and one that can actually take care of patients.
Why this role exists
OhMD is patient communication software for physician practices. Two-way texting, digital forms, automated workflows — and OhMD AI, our AI voice agent. It picks up on the first ring, handles the routine calls your front desk shouldn’t have to take, and hands the conversation to a human the second it needs one, with full context attached. Practices running OhMD see 68% fewer calls reach their staff.
Summary of Duties
The AI behaves in the real world. You’ll sit with the people who actually answer the phones, learn their workflows, and turn what you hear into working agent behavior — conversation flows, decision logic, escalation rules, edge case handling. Not a spec you hand to someone else. You’ll build it, in our platform, with prompts, tools, and guardrails.
Practice go-lives, start to finish. Our practices go live in about three weeks: platform setup, EHR integration, AI configuration, staff training. You’re the single owner of what the agent does across that window — scoping what’s in and out, making the calls when something doesn’t fit the standard path, and making sure the practice’s first week live is a good one.
Quality, measured honestly
You’ll listen to real calls. A lot of them. You’ll build evals that catch failures before a practice does, read the transcripts where the agent got it wrong, and close the loop. When you find a failure mode our platform can’t handle yet, you’ll write the requirement and work it through with engineering.
Depth in healthcare’s messiest systems
We integrate with 85+ EHRs — athenahealth, eClinicalWorks, Epic, AdvancedMD, ModMed, and a long tail after that. Scheduling logic, patient context, and refill data all come from somewhere, and that somewhere is rarely tidy. You’ll scope those integration requirements alongside our engineering team and design agent behavior that holds up when the data doesn’t cooperate.
Patters that outlive you
The first time we solve a workflow, it's a project. By the fifth time, it should be a template. You'll notice when something's ready to graduate from custom work to repeatable setup, write it down, hand it to the implementation team, and move on to the next unsolved thing.
What Your First 90 Days Look Like
Weeks 1–4: Live in the product. Listen to calls. Shadow go-lives. Learn how a practice actually runs and where the AI currently frustrates people.
Weeks 5–8: Own your first configurations end to end, with support. Ship changes to live agent behavior.
Weeks 9–12: Own go-lives independently. Bring us a point of view on what's breaking at scale and what we should build next.
Essential Duties - What You'll Own
The AI behaves in the real world. You’ll sit with the people who actually answer the phones, learn their workflows, and turn what you hear into working agent behavior — conversation flows, decision logic, escalation rules, edge case handling. Not a spec you hand to someone else. You’ll build it, in our platform, with prompts, tools, and guardrails.
Practice go-lives, start to finish. Our practices go live in about three weeks: platform setup, EHR integration, AI configuration, staff training. You’re the single owner of what the agent does across that window — scoping what’s in and out, making the calls when something doesn’t fit the standard path, and making sure the practice’s first week live is a good one.
Quality, measured honestly. You’ll listen to real calls. A lot of them. You’ll build evals that catch failures before a practice does, read the transcripts where the agent got it wrong, and close the loop. When you find a failure mode our platform can't handle yet, you’ll write the requirement and work it through with engineering.
Depth in healthcare’s messiest systems. We integrate with 85+ EHRs — athenahealth, eClinicalWorks, Epic, AdvancedMD, ModMed, and a long tail after that. Scheduling logic, patient context, and refill data all come from somewhere, and that somewhere is rarely tidy. You’ll scope those integration requirements alongside our engineering team and design agent behavior that holds up when the data doesn’t cooperate.
Non-Essential Duties
Representing OhMD externally. Occasional appearances at industry conferences, webinars, or partner events (Twilio, EHR partners) to talk about how the AI agent actually works in practice.
Helping build the team. Sitting in on interviews for future AI PM or implementation hires as the team grows, since you'll know better than anyone what "good" looks like for this seat.
Other duties as assigned.