AI Activation & Client Adoption Manager

About Lenovo

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

About the Role

The AI Activation Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management. This role operates across presales, delivery, and offering development, with a strong focus on driving services revenue, ensuring high-quality delivery, and building scalable, repeatable solutions.

Responsibilities

• Sales Support & Customer Engagement
  • Partner with Sales and Presales teams to support AI opportunities and drive services attach
  • Act as a subject matter expert in customer discussions, workshops, and executive presentations
  • Contribute to proposal development, including scoping, value articulation, and solution design
  • Position AI Adoption Change Services as a critical element of AI success
• Customer Delivery & Program Leadership
  • Lead delivery of AI Adoption and Change services, AI enablement sessions (e.g., Copilot Promptathons), and Envisioning and Design Thinking engagements
  • Manage end-to-end AI adoption programs, including readiness assessment, adoption strategy design, training and enablement, and adoption tracking and optimization
  • Ensure programs deliver measurable business outcomes aligned to customer goals
• Partner & Vendor Management
  • Manage delivery through a mix of Lenovo teams and external partners
  • Ensure high standards of delivery quality, consistency, and customer experience
  • Establish and maintain strong relationships with delivery partners
  • Support scaling of services delivery capacity through partner ecosystem
• Offering Development & Standardization
  • Contribute to the evolution of Lenovo’s AI Adoption Change Services portfolio
  • Develop and refine standardized service packages, reusable delivery frameworks and assets, and scalable service models
  • Support transition from bespoke engagements to repeatable, productized services
• Internal AI Adoption Enablement
  • Support internal AI adoption initiatives across Lenovo teams
  • Contribute to activation of programs such as AI Library and AI Ambassador initiatives
  • Activate Presales teams with tools, messaging, and assets to position AI services
• Governance & Continuous Improvement
  • Track and report on key adoption and delivery metrics
  • Capture customer feedback and incorporate into service improvements
  • Ensure alignment between delivery execution and expected business outcomes

Requirements

• Basic Qualifications
  • 8–12+ years of relevant experience in consulting, change management, or digital transformation; AI adoption, SaaS enablement, or enterprise transformation programs
  • Proven experience in customer-facing roles, including presales support, workshop facilitation, and delivery of transformation or adoption programs
• Preferred Qualifications
  • Experience working with AI technologies (e.g., M365 Copilot, GenAI solutions)
  • Experience working in global or matrix organizations
  • Experience managing external partners or delivery vendors
  • Strong communication and presentation skills with ability to engage senior stakeholders
  • Ability to operate across multiple domains: sales, delivery, and service development
  • Experience with organizational change management methodologies (e.g., PROSCI/ADKAR)
  • Strong stakeholder management and collaboration skills in complex environments
  • Structured, outcome-driven mindset with focus on measurable impact