AHS Specialist

About the role

This is a full-time, 5 working days in office role based in Tempe, AZ. We value in-person collaboration and time spent face-to-face. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position details

• Location: Tempe, AZ
• Language Requirements: English
• Shift Requirements: Sunday-Saturday
• Training: 8 weeks consisting of instructor led and self-led coursework

Responsibilities

• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaises with other departments as required to resolve Seller's issues and questions

Basic Qualifications

• 1+ years of customer service experience
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Experience demonstrating problem solving and root cause analysis

Pay

Starting pay: $16.00 - $28.00 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.