Agriculture Operations Manager

Job Description

Reports To: VP of Operations

• Oversee day-to-day operations of the local offices, including client service, administrative processes, and compliance with internal procedures.
• Ensure consistent adherence to standard operating procedures and support continuous process improvement across all functions.
• Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems use.
• Act as a local liaison with HR, IT, Compliance, and Facilities departments as needed.

Technology & Reporting

• Serve as the office’s subject matter expert (SME), providing user support, troubleshooting, workflow optimization, and training.
• Act as the go-to resource for all technology and system-related questions, including peripheral platforms used in service operations.
• Generate and analyze operational and performance reports to inform local management and support decision-making.
• Possess strong technical skills and proficiency in Microsoft Office Suite, reporting tools, and related insurance industry software.
• Partner with the central operations team to roll out and implement system upgrades, new tools, or reporting enhancements.

Leadership & Collaboration

• Collaborate with Account Managers, Client Managers, and Producers to ensure service expectations are met and maintained.
• Support cross-functional alignment between client-facing and administrative teams to streamline operations.
• Mentor and support client service and administrative staff, helping to build operational discipline and team capability.
• Career development and professional growth of the team.

Multi-Office Support

• Provide oversight and operational support for additional office locations within the designated Platform as assigned.
• Conduct regular check-ins, site visits (if applicable), and performance reviews with those offices to ensure alignment and operational success.

Qualifications

• Minimum 10 years of experience in insurance office operations, including at least 5 years in a management or supervisory role.
• Strong understanding of crop insurance, commercial and personal insurance workflows and administrative support functions. Excellent organizational, analytical, and problem-solving skills.
• Proven leadership abilities and experience managing cross-functional teams.
• Strong communication skills with the ability to work effectively across departments and at all levels of the organization.
• Proficient in Microsoft Office Suite, reporting tools, and related insurance industry software.
• Bachelor's degree preferred; crop insurance designations a plus.

Additional Information

• Please see our company Benefits:
• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K