Jobs · Customer Service · Alabama

AGMT, Deli-Region 76

Pilot Company · Birmingham, AL · 1 mo ago
Customer Service$44k–$59k/yrFull-time

Company Overview

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Its energy and logistics division supplies fuel, operates one of the largest tanker fleets, and provides critical services to oil operations in the nation’s busiest basins. The company supports a portfolio of brands across supply chain, retail, logistics, technology, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and led by CEO Adam Wright, Pilot Company emphasizes a people‑first culture, founding values, and community commitment.

Role Overview

The Deli General Manager oversees high‑volume retail facilities, generating and executing travel‑center and restaurant business plans to meet standards, sales, profit objectives, and customer satisfaction. Responsibilities include ensuring customer expectations are met, conducting meetings with subordinate employees, maintaining effective vendor relationships, and building, coaching, managing, and developing teams through staffing, interviewing, hiring, and training.

Responsibilities

  • Drive sales and achieve profit targets.
  • Manage and develop team members.
  • Track inventory and perform P&L analysis.
  • Provide excellent customer service.
  • Conduct meetings with subordinate employees.
  • Maintain effective vendor relationships.
  • Oversee staffing, interviewing, hiring, and training processes.

Qualifications

  • 2–3 years of management experience in restaurant, deli, or foodservice.
  • Management proficiency in high‑volume retail with P&L accountability.
  • Demonstrated integrity, accountability, and strong team‑leadership skills.
  • Ability to create and maintain a customer‑focused culture.
  • Flexibility to work nights, days, weekends, and holidays.

Pay

Starting salary range: $43,888 – $59,050 per year.

Benefits

  • Fuel discount.
  • Nation‑wide medical, dental, and vision plans.
  • 401(k) retirement plan.
  • Flexible Spending Accounts.
  • Adoption assistance.
  • Tuition reimbursement.
  • Flexible schedule.
  • Weekly pay.

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