Aging Connect Generalist

About the Role

The NYC Department for the Aging is dedicated to eliminating ageism and ensuring the dignity and quality of life for approximately 1.8 million older New Yorkers. We aim to help older adults age in their homes and foster a community-care approach that reflects a model age-inclusive city. Aging Connects is a statewide system providing person-centered counseling, public education, outreach, and information and assistance to individuals of all ages in need of long-term services and supports. We lead with diverse, equitable, and inclusive practices, continuously assessing community resources, building strong partnerships, and engaging in professional development to improve service delivery.

NYC Aging seeks a dynamic, motivated, and detail-oriented individual to serve as the Aging Connect Generalist, reporting to the Senior Director of Aging Connect. The Aging Connect unit promotes the agency's services and priorities in the community.

Responsibilities

• Support NYC Aging programs navigating challenges with the Correspondence Tracking System and complaints (CTS Tickets).
• Support NYC Aging initiatives, including the Aging Connect Farmers’ Market Nutrition Program, Quality Assurance exercises, and developing Volunteer program public/private partnerships.
• Assist with Aging Connect calls and emails by providing information on resources, services, and opportunities for older New Yorkers, professionals, and caregivers, and help resolve complaints and related issues.
• Accurately record and maintain all call-related information within NYC Aging’s Correspondence Tracking System (CTS).
• Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
• Attend community events and deliver presentations to external partners across the city.
• Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to the above. However, all candidates must have at least one year of experience as described in the first qualification.

Preferred Skills

• Excellent research, writing, meeting facilitation, verbal, and public speaking skills.
• Ability to organize and drive projects to timely completion through coalition and consensus building.
• Ability to provide leadership in managing a diverse workforce.
• Experience and familiarity with government agencies (a plus).
• Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner.
• Proficiency in Project Management applications (a plus).
• Experience in relationship building with City agencies, corporations, and nonprofit organizations (preferred).

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Eligibility will be discussed during the interview process.