Agility Senior Associate

About the role

Are you ready to put your agility and leadership skills to work? You've found the right job—unlock momentum, inspire teams, and grow your impact. As an Agility Associate at JPMorganChase, you will support 3–4 teams in driving team operations, planning, and delivery. You will focus on team-level productivity improvements and support community activities, helping teams deliver on priorities and improve performance. You will partner with team leaders within your Product to improve delivery practices in a healthy and sustainable way. This role offers a clear path for growth into more senior Agility Lead positions and provides opportunities for mentorship and exposure to leadership. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Responsibilities

• Provide coverage support for 3–4 teams, adapting support based on team maturity and needs.
• Drive team operations and enable planning and delivery events to maintain a clear, prioritized pipeline.
• Ensure teams have clear, prioritized work and manage dependencies to keep projects moving and avoid delays.
• Identify and resolve delivery issues quickly, acting as an escalation point when needed.
• Monitor team performance and delivery data to support continuous planning and measurable improvement.
• Drive team-level productivity improvements for your assigned teams, with a focus on reducing waste and increasing efficiency.
• Participate in Agility Lead community activities, sharing proven practices and lessons learned to help other teams improve delivery.
• Support onboarding and training for new users of agile tools and practices.

Requirements

• 1 year minimum of experience within an