Agentic Commerce Manager | Comms, Media, & Technology

About the role

We are seeking a Manager to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping communications, media, and technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.

Responsibilities

• Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making.
• Translate emerging agentic commerce trends into practical use cases and implementation roadmaps.
• Support development of frameworks that enable banking clients to participate in AI-mediated customer journeys.
• Lead initiatives that improve how products are surfaced and engaged across digital and AI-enabled environments.
• Identify opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems.
• Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation.
• Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion.
• Architect schema and structured frameworks aligned to AI retrieval and reasoning models.
• Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed.
• Design entity-layer clarity that reduces ambiguity for LLM interpretation.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG (Retrieval-Augmented Generation) environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Lead workstreams within broader transformation programs and manage day-to-day client interactions.
• Serve as a key point of contact for client teams on assigned workstreams.
• Lead workshops and working sessions to gather requirements and align on solutions.
• Manage consultants and analysts supporting project delivery.
• Ensure high-quality delivery across all assigned initiatives.

  Requirements

  7+ years of experience in consulting or digital strategy experience in the Comms, Media, or Technology industry that must include the following:

  • Experience working on digital transformation, customer experience, or platform-related initiatives.
  • Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
  • Understanding of digital marketing, content strategy, or product experience optimization.
  • Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.
  • Experience managing small teams and leading workstreams.

  Qualifications

  • Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
  • Strong problem-solving and analytical skills.
  • Excellent communication and presentation skills.
  • Passion for innovation and the future of banking and financial services.
  • Comfortable with travel.

  Preferred Qualifications

  • Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
  • Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.
  • Experience managing small teams and leading workstreams.

  Benefits

  Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

  Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture