Agentic Commerce Consultant l Comms, Media, & Technology

About the role

We are seeking a consultant to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping Communication, Media, and Technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.

Job Responsibilities

• Data Analysis & Preparation
• Analyze product, customer, and digital experience data to identify trends and insights.
• Aid in preparing datasets that support analytics, reporting, and personalization initiatives.
• Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
• Digital Platform & Data Integration Support
• Support documentation of data flows and integration points between platforms and digital applications.
• Aid in analyzing APIs, product data feeds, and service integrations used across ecosystems.
• Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.
• Agent Communication & Execution Readiness
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Retrieval & Indexation Optimization
• Optimize structured data for RAG (Retrieval-Augmented Generation) environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.
• Mining & Technical Governance
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Security, Trust & Compliance
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Data & AI Readiness
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Client Collaboration & Delivery Support
• Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients.
• Support project teams with research, analysis, and documentation.
• Aid in preparing client presentations, reports, and deliverables.
• Participate in client workshops and working sessions to gather insights and requirements.
• Contribute to internal knowledge sharing and capability development.

Basic Qualification

• 3+ years of experience in consulting or digital strategy experience in the Communications, Media, and Technology industry; experience must include the following:
• Experience working on digital transformation, customer experience, or platform-related initiatives.
• Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
• Understanding of digital marketing, content strategy, or product experience optimization.
• Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to translate complex concepts into clear, actionable recommendations.
• Passion for innovation and the future of CMT.
• Comfortable with travel.