Agentic Commerce Architecture & Delivery Manager | Products

About the role

Accenture Song’s Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences. The practice integrates commerce platforms, customer data, marketing technology, and AI‑powered decisioning, and embeds Generative AI and Agentic AI into commerce operations to enable real‑time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

Responsibilities

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real‑world platforms (Salesforce, Adobe, SAP, composable/MACH stacks).
• Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets.
• Own delivery of solution components and workstreams—from design through build, rollout, and value realization.
• Work with global clients across B2C, B2B, and B2B2C commerce.
• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms.
• Apply and extend Agentic Commerce architecture patterns across composable and platform‑led commerce implementations.
• Translate AI‑driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems.
• Drive prototype‑to‑production efforts, embedding agentic workflows into live commerce environments.
• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
• Apply enterprise‑grade standards for scalability, security, observability, and reliability of agentic systems.
• Contribute to build‑vs‑buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure.
• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps.
• Implement CI/CD, cloud‑native deployments, and Kubernetes‑based scaling on Azure, AWS, or GCP.
• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems.
• Implement policy‑driven architecture including governance, compliance, auditability, and explainability.
• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI.
• Operate human‑in‑the‑loop and feedback mechanisms to continuously improve agent effectiveness.
• Contribute to industry‑specific points of view, demos, and proposal assets for Agentic Commerce implementations.
• Build and enhance internal accelerators, reference architectures, and reusable components.
• Engage senior client stakeholders, translating architectures into delivery outcomes.

Qualifications

Basic Qualifications

• 7+ years of experience delivering enterprise‑scale commerce and digital platforms.
• Hands‑on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks).
• Hands‑on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API‑led, microservices‑based architectures supporting distributed commerce systems.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in Products (Retail, CP&G, Life Sciences).

Preferred Qualifications

• Proven success delivering prototype‑to‑production work with CI/CD, cloud‑native architecture, and DevOps.
• Experience applying enterprise governance frameworks for AI‑driven systems.
• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks.
• Demonstrated ability to lead and mentor cross‑functional engineering teams.
• Strong communication skills—able to present designs and delivery plans to senior stakeholders.
• Track record of contributing to reusable assets and practice capabilities.

Benefits

• Medical, dental, vision, life, and long‑term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays.
• Paid time off.

Pay

• California: $94,400 to $266,300
• Cleveland: $87,400 to $213,000
• Colorado: $94,400 to $230,000
• District of Columbia: $100,500 to $245,000
• Illinois: $87,400 to $230,000
• Maine: $80,400 to $196,000
• Maryland: $94,400 to $230,000
• Massachusetts: $94,400 to $245,000
• Minnesota: $94,400 to $230,000
• New York: $87,400 to $266,300
• New Jersey: $100,500 to $266,300
• Virginia: $87,400 to $245,000
• Washington: $100,500 to $245,000

Location

• Arlington, VA
• Atlanta, GA
• Austin, TX
• Boston, MA
• Carmel, IN
• Charlotte, NC
• Chicago, IL
• Cincinnati, OH
• Cleveland, OH
• Columbus, OH
• Culver City, CA
• Denver, CO
• Detroit, MI
• Hartford, CT
• Irving, TX
• Miami, FL
• Minneapolis, MN
• Morristown, NJ
• Overland Park, KS
• Philadelphia, PA
• Pittsburgh, PA
• Raleigh, NC
• San Francisco, CA
• St. Louis, MO
• St. Petersburg, FL