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Agentic Commerce Architecture & Delivery Manager | Products

Accenture · Arlington, VA · 1 mo ago
Management$94k–$266k/yrFull-time

About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences. We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

  • Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
  • Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
  • Own delivery of solution components and workstreams—from design through build, rollout, and value realization
  • Work with global clients across B2C, B2B, and B2B2C commerce
  • Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology – Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

  • Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
  • Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
  • Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

  • Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
  • Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
  • Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

  • Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
  • Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
  • Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

  • Implement policy-driven architecture including governance, compliance, auditability, and explainability
  • Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
  • Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

  • Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
  • Build and enhance internal accelerators, reference architectures, and reusable components
  • Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications

  • 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:
    • Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
    • Hands-on experience building agentic AI capabilities integrated into production systems
    • Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems
    • Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
    • Industry expertise in Products (Retail, CP&G, Life Sciences)

Preferred Qualifications

  • Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps
  • Experience applying enterprise governance frameworks for AI-driven systems
  • Solid understanding of observability, performance benchmarking, and AI evaluation frameworks
  • Demonstrated ability to lead and mentor cross-functional engineering teams
  • Strong communication skills—able to present designs and delivery plans to senior stakeholders
  • Track record of contributing to reusable assets and practice capabilities

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/25/2026.

  • California: $94,400 to $266,300
  • Cleveland: $87,400 to $213,000
  • Colorado: $94,400 to $230,000
  • District of Columbia: $100,500 to $245,000
  • Illinois: $87,400 to $230,000
  • Maine: $80,400 to $196,000
  • Maryland: $94,400 to $230,000
  • Massachusetts: $94,400 to $245,000
  • Minnesota: $94,400 to $230,000
  • New York: $87,400 to $266,300
  • New Jersey: $100,500 to $266,300
  • Virginia: $87,400 to $245,000
  • Washington: $100,500 to $245,000

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

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