Agentforce Community Lead & Sr. Technical Architect

About the role

The Agentforce Community Lead and Senior Technical Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Agentforce for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex Agentforce projects, while driving expertise, knowledge sharing, and community growth within the CSG Professional Services team.

Responsibilities

• Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners within Professional Services.
• Spend approximately 50% of the time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Agentforce expertise to design and implement solutions.
• Create and maintain an evolving library of enablement content, including documentation, guides, templates, and reusable assets related to Agentforce solution design, implementation patterns, and recommended approaches.
• Design and deliver live enablement sessions, webinars, lunch 'n learn events, and Ask Me Anything (AMA) sessions to scale Agentforce knowledge across the organization.
• Develop and run initiatives to support CSG employees in achieving Agentforce certifications (e.g., Salesforce Agentforce Specialist and Agentblazer Innovator/Legend).
• Actively engage with the internal community through channels like Slack, answering technical questions, providing guidance, and facilitating peer-to-peer knowledge sharing.
• Maintain and curate a central repository for Agentforce knowledge, resources, and successful project patterns.
• Determine and track program measurement strategies to understand the reach and impact of community enablement initiatives within the Delivery organization.
• Gather and synthesize feedback from the community and project experiences to provide insights back to Product and Engineering teams.

Qualifications & Skills

• Practical, hands-on, real-life Agentforce experience guiding customers on the use of the technology.
• Salesforce Agentforce Specialist certification and Agentblazer Legend status is required.
• Experience creating and delivering technical enablement content and training for technical audiences.
• Experience with AI-related data integration technologies and concepts, including MCP, RAG and vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
• Comprehensive and current knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to enterprise AI deployments.
• Experience working in a customer-facing role within professional services or consulting.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts.
• Proactive, self-sufficient, and professional attitude.
• Knowledge of Salesforce products and well-versed in Salesforce technology (Sales Cloud, Service Cloud, Data 360 experience is beneficial).
• Experience designing and facilitating workshops.
• Ability to excel on multiple client engagements (typically 1-2) at once, while still being engaged in the Agentblazer community that you lead.
• BA/BS degree or foreign equivalent in a technical or related field.
• Willingness to travel when needed (expected to be less than 10%).

Required Qualities

• PASSION: Passionate about Customer Success.
• BEGINNER'S MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on.
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
• TEAM PLAYER: Proficient at collaboration and working with members of a team.
• URGENCY: Ability to move fast and drive business value and results.
• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.
• ADAPTABLE: Excels in high levels of uncertainty and change.
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $150,100 - $227,000 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Schedule

Your recruiter can share more about the specific schedule for the job location during the hiring process.