Agent - Surveillance

About the Role

The Surveillance Agent is responsible for monitoring the casino and associated gaming areas via Closed Circuit Television (CCTV) and digital recording systems. This role ensures compliance with laws and regulations through direct observation techniques, in accordance with departmental, property, and company policies.

Responsibilities

• Operates Surveillance equipment to ensure accurate video documentation of irregularities or deviations from normal activities in all areas of responsibility.
• Writes factual reports about abnormal activity observed and ensures compliance with video review.
• Remains current on all activities that threaten the security of the hotel, guests, and employees.
• Monitors assigned areas on a continuous basis to ensure complete coverage.
• Ensures at all times that the “Confidentiality Rules” are observed and enforced.
• Successfully passes surveillance examinations that reflect current job knowledge when administered by management.
• Performs other job-related duties as assigned.

Requirements

• At least 2 years of experience working in a gaming surveillance department or table games.
• Working knowledge of all areas including policies, procedures, cheating methods, and advantage play systems for all departments.
• Working knowledge of a minimum of four Table Games with the ability to evaluate for cheating methods.
• Working knowledge of gaming regulations.
• Excellent customer service and interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Able to effectively communicate in English, both written and oral.

Preferred Qualifications

• Working knowledge of iTrak.
• Previous experience working in a similar resort setting.

Certifications, Licenses, Registrations

• Gaming Registration.

Physical Requirements

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects weighing at least 50 lbs. without restriction.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure.
• Ability to work indoors and outdoors, exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.