Agent Support Specialist

About Bridgeway

Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems. Join our Team and become the Future of Freight!

Role and Responsibilities

• Be a brand ambassador to our Independent Agent Contractors
• Act as first line of support for our Agents and interdepartmental inquiries/concerns involving our Agents
• Work to timely and proactively respond to calls or emails
• Work to understand the various operating systems and how functions flow within the organization
• Create and maintain relationships with agents to ensure satisfaction
• Onboard agents and generate a welcoming environment/process
• Engage with various departments, including our IT team, to troubleshoot and resolve issues
• Understand and be able to describe the Bridgeway brand talking points

Qualifications and Education Requirements

• High School Diploma or GED
• 2+ years of customer service experience

Preferred Skills

• Attention to detail
• Ability to complete tasks in a timely manner
• Levelheaded and calm during stressful interactions
• Problem solving
• Proactivity to facilitate more effective results
• Written and verbal communication is very important