Agent Strategy Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

About the Team

Decagon’s Agent Strategy team is a high-impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high-value deployments, and bring customer insight into product strategy. Together, the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.

About the Role

As a member of Decagon’s Agent Strategy team, you will partner closely with customers to guide deployments, support adoption, and ensure they have the tools and insight needed to achieve meaningful outcomes. You will work cross-functionally with Product and Engineering to surface customer needs, solve challenges, and help shape how our technology performs in real-world environments. This role blends relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to have a direct impact at a high-growth company.

• Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with our customers, acting as their strategic advisor
• Co-pilot with customers throughout their deployment journey, from early project scoping to full adoption and value realization
• Continuously learn and upskill your expertise in our product features and functionality, as well as the wider AI industry context, to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors to C-level executives
• Identify and support new projects and initiatives to best support our team and customers
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

• 4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion, and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent-building process (ability to code not required or needed)

Nice to Have

• Familiarity with Agentic AI tool deployments in large organizations
• Working knowledge of Customer Support processes, systems, and best practices
• Experience in a high-growth startup environment
• A bachelor's degree in Science, Technology, Engineering, Math, or similar fields

Pay

$160K–$220K OTE + equity

Benefits

• Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family-building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.