Agent Strategist - SF

Why We’re Hiring

This role is essential for scaling Vapi’s enterprise footprint. The ideal candidate will drive retention, expansion, and long-term customer value through strong post-sales ownership.

What You’ll Do

• Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
• Deeply understand each customer’s deployment architecture, use cases, and success criteria.
• Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
• Align with Finance, Development, Engineering, Sales, and Product on open workstreams and deployment priorities.
• Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
• Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
• Begin identifying renewal risks and expansion signals across your portfolio.
• Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
• Drive renewal conversations beginning 120 days out and partner with Account Executives on commercial strategy.
• Surface qualified expansion opportunities supported by usage data and deployment success metrics.
• Enforce service tier boundaries and protect the integrity of the engagement model.
• Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.

Who You Are

• 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
• Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
• Strong stakeholder management skills with the ability to engage VP and C-level executives.
• Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
• Experienced in renewal and expansion motions and comfortable building commercial narratives.
• Highly organized with strong CRM hygiene, documentation habits, and follow-through.
• Comfortable operating in ambiguity and helping build process in a high-growth environment.
• Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.

Why Vapi

• Generational impact: Build the human interface for every business.
• Ownership culture: 70% of the company are previous founders.
• Tier-1 Investors: YC, KP seed, Bessemer Series A.

What We Offer

• Real stake: We offer a competitive salary and excellent equity ownership.
• Comprehensive health coverage: medical, dental, and vision plans.
• Team love: We love hanging out, and we do quarterly off-sites.
• Flexible time off: take what you need.
• More: catered meals, transportation, gym, and a $10k annual L&D budget.

Compensation Range

$130K - $160K