Agent Services Representative

About the Role

An Agent Services Representative is a proactive and customer-oriented member of our real estate team. The ideal candidate will be passionate about real estate, possess excellent communication skills, and thrive in a fast-paced environment. As an Agent Services Representative, you will play a crucial role in supporting our agents and clients, ensuring smooth transactions and exceptional customer service.

Responsibilities

• Serves as a point of contact for clients, agents, and internal stakeholders, addressing inquiries, resolving issues, and providing support as needed.
• Responds promptly to client inquiries via phone, email, or in-person meetings, addressing their concerns and providing relevant information.
• Schedules property showings, open houses, and appointments for clients, coordinating with agents and other stakeholders as needed.
• Assists in the preparation and execution of real estate contracts, ensuring accuracy and compliance with legal requirements.
• Facilitates communication between buyers, sellers, agents, lenders, attorneys, and other parties involved in real estate transactions.
• Tracks and monitors the progress of transactions, proactively identifying and resolving any issues that may arise.
• Assists with the development of promotional materials, listings, and advertisements to attract potential clients and showcase properties.
• Utilizes social media platforms, real estate websites, and other channels to promote listings and engage with prospective buyers and sellers.
• Coordinates and participates in networking events, community outreach activities, and other marketing initiatives to expand the company's reach and reputation.
• Maintains accurate and organized records of client interactions, transactions, and property listings using CRM software and other tools.
• Prepares reports, presentations, and documents for agents and management as needed.
• Assists with administrative tasks such as scheduling appointments, managing calendars, and handling correspondence.
• Demonstrates company core values.
• Reasonable and reliable attendance and timeliness when reporting to work and completing work.
• Interacts well with others.

Requirements

• Previous experience in real estate, customer service, or a related field is preferred.
• A valid real estate license (or willingness to obtain one) may be required depending on local regulations.

Skills

• Excellent communication skills, both written and verbal.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in MS Office suite and familiarity with CRM software (e.g., Salesforce, Zoho CRM) is a plus.
• Strong interpersonal skills and the ability to build a rapport with clients, agents, and other stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.

Special / Physical Requirements

• Includes small amounts of lifting, twisting, bending, sitting, standing, keyboarding, etc.
• Requires sitting or standing at a desk for long periods of time indoors.
• Eye and hand coordination for viewing of monitor screen and multiple reports along with high volume of keyboard use.