AGENT - ROOM GS

About the property

Embassy Suites by Hilton Boston Marlborough prides itself on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including a 401(k) with a company match and our lucrative bonus programs, to name a few.

Responsibilities

• Welcome guests with a warm, professional attitude
• Efficiently check guests in and out using Hilton systems
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly and professionally
• Process reservations, room changes, and payments
• Provide information about hotel amenities and local attractions
• Cookordination with housekeeping and other departments to ensure guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all Hilton brand standards and hotel policies

Qualifications

• Previous customer service or hotel experience is preferred but not required
• Strong communication and interpersonal skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Reliable, punctual, and able to work independently and as part of a team
• Absolutely must be authorized to work in the United States