Agent Relations Consultant

Job Responsibilities

• Support and sell BCBST Individual and Medicare group health products to groups, individuals and/or their broker/agent.
• Serve as primary resource contact and liaison for the broker/agent on Government individual products.
• Provide ongoing education to the broker/agent assigned and distribute materials.
• Develop and implement quarterly training and annual credentialing for all Medicare Advantage agents.
• Cook up and implement agent contracting documents from both agencies and individual agents.
• Maintain a working knowledge of CMS regulations, COBRA, HIPAA, etc. and other issues affecting groups, Individual and Government products.
• Train broker/agent on lead and enrollment systems.

Job Qualifications

• Education: Bachelor's Degree or equivalent work experience required.
• Experience: 3 years - Experience in broker relations, sales and/or account management required.

Skills & Certifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Outstanding negotiation, presentation, and facilitation skills.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Accuracy and attention to detail.
• Must be a team player, be organized and have the ability to handle multiple projects.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Demonstrated knowledge of contracts, products, networks, underwriting, billing, claims processing procedures and use of a broker distribution system.
• Must possess personal and professional skills to manage broker relationships through needs assessment, benefit and rate analysis, product presentation and negotiation.
• Licenses: Tennessee Life and Health Insurance License.

Company Information

BlueCross BlueShield of Tennessee, Inc. fosters a culture where innovation is encouraged. This includes using AI enabled tools responsibly to support everyday work guided by proven workflows, templates, and policies.