Agent, Ramp Service

About the role

The Ramp Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents as needed, and any other assigned duties.

Responsibilities

• Perform related duties as assigned or as the situation dictates, including ramp, commissary, and aircraft cleaning activities.
• Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.
• Load and unload baggage, luggage, and comail.
• Operate ground equipment, including tugs and belt loaders.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Perform aircraft interior cleaning.
• Conduct aircraft security searches and commissary security searches.
• Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
• Follow safety regulations, including the proper use of ground equipment and wearing proper safety items.
• Communicate using a two-way radio.
• Complete all required training and only perform tasks for which you are fully trained.
• Report any safety hazard or incident immediately.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license.
• Able to read and write English.
• Must pass a 10-year background check and pre-employment drug test.
• Must be able to work in a high-pressure environment.
• Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Pay

Starting wage: $18 per hour.