Agent Product Manager

About the role

The Automations pod's mission is to design, build, and operate agentic, end-to-end workflows that turn complex healthcare advocacy case work into reliable, scalable automations. This team owns the case pipeline from activation through resolution — increasing automation coverage, reducing cost to serve, and keeping experiences transparent by escalating to humans when needed.

Responsibilities

• Own the product strategy, KPIs and roadmap for the Automations pod.
• Translate messy, multi-step operational workflows into agentic, intuitive product experiences.
• Partner closely with Engineering, Design, SMEs and Ops to drive alignment on and deliver high-leverage automation opportunities.
• Run your own processes to derive actionable user insights from both quantitative and qualitative data.
• Define and run cross-functional processes to test, measure, learn and refine how agentic systems anticipate user needs.
• Ship fast, reliable features that balance automation efficiency with user trust and transparency.
• Establish success metrics that blend operational scale with human-centered experience.

Requirements

• 5+ years in product management roles within technical product environments.
• Strong technical fluency - able to collaborate deeply with engineering.
• Solid technical foundation (through education and/or hands-on experience).
• Proven interest working with automation or agentic workflow products.
• Comfort operating in 0→1, fast-moving, ambiguous environments.

Qualifications

• Experience in healthcare or other complex regulated domains.
• Early-stage startup experience (Series B or earlier).
• Background in AI / intelligent workflow products.

Skills

• Energized by chaos and the undefined.
• Fluent working with deeply technical teams.
• Excellent communicator and collaborator.
• Turns messy, manual processes into clean, scalable systems.
• Sees automation and agentic workflows as the foundation of a differentiated, user-first product.

Benefits

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, protected veteran status, disability, or any other legally protected characteristics. We are also committed to providing reasonable accommodations to qualified individuals with disabilities.