Agent Passenger Services

About the role

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Aid passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Conduct post-departure procedures, including invalidating tickets and finalizing reports.
• Handle lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs regularly, and occasionally up to 75 lbs.
• Basic computer proficiency, including the ability to input data and use relevant software.
• Ability to remain on your feet for extended periods (up to 8 hours or more during shifts).
• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance.
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins.
• Ability to work in a noisy environment, such as near aircraft engines and ground support equipment.

Qualifications

• Previous experience in an airport, airline, or logistics environment.
• Knowledge of ticketing, reservations, and fare calculation systems.
• Experience handling lost and found procedures or baggage claims.
• Strong organizational skills and attention to detail.
• Familiarity with airport regulations and procedures.
• Knowledge of international shipping and airfreight documentation.
• Proficiency in a second language for assisting international travelers.
• Strong conflict resolution and problem-solving abilities.

Skills

• Basic computer proficiency.
• Attention to detail.
• Customer service skills.
• Organizational skills.
• Problem-solving skills.

Benefits

• Access to the DailyPay app for pay in advance.
• Flight benefits.
• Paid training.
• On-the-spot awards through the Awardco Platform.
• Quality medical care options.
• Travel discounts.
• Pet insurance.
• Discount shopping.
• Wellness programs.
• Opportunities for internal mobility and transfers.

Pay

$15.00 per hour.

Schedule

Part-Time.