Agent Passenger Service

Full-time positions may be available dependent upon experience. Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules and may increase or decrease due to seasonal flight changes.

About the role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed.
• Enforce safety and security measures and protect sensitive zones.
• Assist customers with special needs, such as those who need help boarding.
• Complete ad hoc assignments as requested by the Lead or Supervisor.
• Complete sales reports.
• Report any safety hazard or incident immediately.
• Complete all required training and only perform tasks for which you are fully trained.
• Abide by TDA and airline policies and procedures.

Requirements

• High School diploma or equivalent.
• Minimum two (2) years of customer service experience or equivalent related training/experience.
• Basic computer skills with the ability to type 25 wpm.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to read and write English; bilingual skills a plus.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed.

Competencies

• Be pleasant, cooperative, and display a good-natured attitude.
• Be reliable, responsible, and dependable in fulfilling obligations.
• Attention to detail.
• Maintain composure and control emotions in difficult situations.
• Accept criticism and deal calmly with high-stress situations.
• Be open to change and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and helpful on the job.
• Ability to work with little or no supervision and depend on oneself to get things done.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet.
• Must have physical dexterity to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustain those positions for extended periods.
• Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: indoors and outdoors. Exposure to extreme outdoor temperature ranges may be encountered.