Agent Operations | $17.50/hr

About the role

The Operations Agent position is responsible for coordination of operational issues that concern the aircraft. This may include delays, cancellations, re-routing of passengers and bags, APIS, assistance with special needs, assistance with charter ground handling, and supporting the station. Must be able to effectively manage and perform the weight and balance functions in conformance with aircraft specifications, limitations, safety procedures and standards.

Responsibilities

• Establishes and maintains positive rapport and communications with all Clients, relevant departments, and regulatory agencies
• Coordinates customer related matters with company entities and outside vendors which includes Schedule, Ad Hoc public, and private charters
• Coordinate all administrative functions that provide for the safe, efficient and on-time departure of the airline
• Coordinate ramp offload and loading activities
• Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
• Prepare and compose flight messages including arrival and departure, and load messages, etc.
• Prepare flight schedule.
• Prepare daily reports on domestic/international arrivals and departures
• Update Flight Information Display System
• Coordinate with the Supervisor(s) and Lead Agent(s) on duty the allocation of personnel as required directly or via two-way radios
• Manage implementation of irregular operations plan
• Accurately prepare and send LDM and CPM messages per carrier standards
• Post flight review of flight folder ensuring all required documents and checklists completion
• Verify baggage reconciliation prior to departure
• Complete load planning including cargo and baggage as required
• Prepare NOTOC for crew based on cargo load, if required
• Accurately prepare weight and balance load sheets and trim data for the flight, if required
• Coordinate and transmit information to centralized load control, if required
• Coordinate fueling activities and liaise with fuelers
• Coordinate De-icing
• Liaise with catering vendors as required
• Coordinate overnight aircrafts
• Maintain records of all aircrafts, flights serviced and services performed
• Monitors emails, computers messages, and telephone calls
• Notify Sky Caps with wheel