Agent/Investigator, Asset Protection (Dallas, TX)

About the role

This role provides support in our stores in Dallas, TX and surrounding areas. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

Responsibilities

• Execute Asset Protection initiatives in assigned locations (4–8 stores) and implement shortage reduction programs in high-shrink location(s)
• Partner with local store management to meet strategic Asset Protection objectives
• Leverage business and sales performance as a means for shortage reduction
• Participate in store associate training regarding approved Asset Protection initiatives and workshops
• Conduct routine assessments of store operations, pre-shrink indicators, and safety compliance measures through operational audits
• Provide clear and consistent training to all store personnel on safety communication guidelines and current crisis management protocols
• Proactively monitor controls and conduct surveillance to identify and investigate associate dishonesty
• Conduct investigations and interviews for inventory, cash loss, and violations of policy
• Conduct surveillance using CCTV or floor techniques to apprehend and deter theft in accordance with company apprehension policies
• Initiate and support investigations related to Organized Retail Crime while partnering with Zone ORC Investigator and local law enforcement
• Complete special projects as assigned by Regional Manager of Asset Protection

Requirements

• 4-year degree preferred
• 2 or more years of experience in the Asset Protection field or relevant experience in a retail setting
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings, and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation
• Preferred to be Wicklander–Zulawski trained in interviewing
• Must fulfill all physical requirements including standing and walking

Benefits

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement; we believe in promoting from within
• Access to multiple Associate Resource Groups