Agent Front Desk InterContinental Suites Hotel

About the role

As a Front Desk Agent, you’ll be the first person guests rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Provide a warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, identify up-selling opportunities, and share ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out efficiently—take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs by recording and acting on their preferences, handling messages, requests, questions, and concerns.
• Serve as a trusted contact for all guests, assisting with issues from bill inquiries to local knowledge, and escalating to management when necessary.
• Follow safety procedures, report all incidents, and wear any required protective gear.
• Take pride in your appearance and role as a brand ambassador.
• Stay informed about daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Key Skills & Experiences

• Communication skills: approachable for both concerns and compliments; strong problem-solving to turn issues into opportunities.
• Language: fluency in the local language; additional languages are a plus.
• Literacy & tech: solid reading, writing, basic math, and computer skills.
• Flexibility: willingness to work nights, weekends, and holidays.
• Education: high school diploma or equivalent; a college or university degree is a bonus.
• Experience: ideally at least one year in a front desk or guest service position.
• Physical ability: able to lift, push, and pull objects up to 50 lbs (23 kg), involving bending and kneeling.