Agent Front Desk

About the role

Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out—take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests’ needs—record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

Responsibilities

• Talk to guests with ease, addressing concerns and compliments alike.
• Solve problems to turn them into opportunities, ensuring every guest departs with great memories.
• Fluent in the local language is helpful, but not required.
• Skilled in reading, writing, basic math, and computers.
• Flexible to work nights, weekends, and holidays.
• High school diploma or equivalent is required; a college or university degree is a plus.
• Lift, push, and pull up to 50 lbs (23 kg) as needed.

Requirements

• Strong communication skills.
• Problem-solving abilities.
• Literacy and tech-savviness.
• Flexibility to work various shifts.
• A high school diploma or equivalent.

Qualifications

• One year of experience in a front desk or guest service position preferred.
• Physical strength to lift, push, and pull up to 50 lbs (23 kg).

Skills

• Customer service skills.
• Attention to detail.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and procedures.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Pay

The hourly pay rate for this role is $18.00. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future.

Schedule

Night, weekend, and holiday shifts are all part of the job.

What We Offer

• Competitive salary.
• Full uniform provided.
• Room discounts offered.
• Comprehensive training program.

How to Apply

To apply for this role, please click the link below (or through the internal career site if you are a current employee).

Equal Opportunity Employer

At IHG Hotels & Resorts, we promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. We are committed to supporting wellbeing in your health, lifestyle, and workplace. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.