Agent Experience Training and Development Consultant

About the role

A Training and Development Consultant with expertise in system integration/development to assess training needs, develop curriculum, deliver training sessions, and design and implement training systems. This role involves working closely with various departments, Internal Caregivers and External Clients/Agents to enhance skills, knowledge, and performance through effective training programs and robust training and tracking systems. Hybrid position with 2-3 days a week in office: Tuesday, Wednesday and Thursday. Office location: Select Health Murray Office 5381 S Green Street, Murray, UT 84123. Travel is involved: late summer/early fall. Typically most of August and September to Idaho, Nevada, Colorado and around Utah.

Responsibilities

• Lead design and system planning sessions and set project goals.
• Coordinate internal and external resources to ensure seamless execution.
• Ensure system deadlines and trainings are delivered on time and within the defined scope.
• Design and develop comprehensive training programs tailored to meet the specific needs of different departments by the creation of engaging training materials, including manuals, e-learning modules, and videos.
• Update and improve existing training programs based on feedback and performance metrics.
• Facilitate engaging and interactive workshops, seminars, and training sessions for employees and external clients/agents at all levels by utilizing a variety of instructional techniques to accommodate different learning styles.
• Deliver training both in-person and virtually, ensuring accessibility for all employees and external customers.
• Develop and manage the Learning Management Systems, including uploading course materials, tracking employee progress, and generating reports.
• Integrate new technologies and tools to improve training delivery and effectiveness. Ensure the training system is user-friendly and meets the needs of all stakeholders.
• Conduct regular system evaluations and updates to maintain optimal performance.
• Work closely with internal Caregivers and external clients/agents to source specialized training programs and materials.
• Provide one-on-one coaching and mentoring to caregivers and external clients/agents when needed.
• Maintain detailed records of all training activities and outcomes. Generate regular reports on training metrics and system performance.
• Maintain a strong knowledge of department systems and workflows becoming a subject matter expert in these areas.

Requirements

• Current State of Utah Resident Agent License Class A: Life/Health & Disability (or within 1 year of employment).
• Demonstrated skills in planning with a high level of detail and accuracy, creative thinking, written and interpersonal communication.
• A strong background in agent relations or sales force roles with leadership responsibilities or extensive experience within the Health Insurance industry required.
• Strong knowledge of traditional and modern training methods and techniques.
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.

Qualifications

• Experience in system development and management.
• Demonstrated relationship building, client relations, strategic planning, and project management.
• Minimum of one year in an agent relations or sales facing role with leadership duties or 3 years in Health Insurance industry.
• Proven experience as a Training Consultant, Training Coordinator, or similar role.
• Hands-on experience with Learning Management Software (LMS) and e-learning platforms.

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.