Agent Experience Manager

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world's prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting. The Position: The Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. This position will provide on-site support for the Beverly Hills and Brentwood office locations. Essential Job Functions and Responsibilities: Agent Support & Relationship ManagementServe as the primary point of contact for agent requests and supportProactively address agent concerns and provide timely resolutionsConduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvementOnboarding & Culture BuildingWelcome and onboard new agents with a focus on integration and retentionAct as a brand ambassador to promote The Agency's values and offeringsBuild community through regular office engagement and personalized touchpointsEvents & MeetingsHost monthly, market-relevant in-office events to foster community and share valuable insightsCoordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across officesThoughtfully share company-wide updates and initiatives to keep agents informed and alignedCore Services AmbassadorPromote and educate agents on ancillary services available through The AgencyEncourage adoption and provide support in leveraging these servicesTrack and report utilization metrics to ensure optimal engagementSales Manager CollaborationPartner with Sales Managers to support agent growth and retentionEnsure communication channels between departments remain open and effectiveHelp foster an environment where agents feel heard, valued, and empoweredOffice & Operational DutiesEnsure the office is organized, welcoming, and fully functionalOversee supply ordering, equipment maintenance, and liaison with building managementMaintain local business records and manage real estate association, licensing, and MLS paperworkSupport adherence to DRE, RE association, and MLS compliance standardsMaintain CRM updates and assist with data/report generation for leadershipWork Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood. Required Skills and Experience: 3+ years of experience in the real estate industry or client-facing roleExcellent organizational and time management skillsCustomer-focused with strong written and verbal communicationAble to manage multiple priorities and maintain ownership of projectsExperience with CRM systems and MLS preferredPositive, proactive, solutions-oriented mindset and a collaborative team playerAbility to travel between office locations as neededIn office role Monday through Friday Benefits & Perks: Paid time offProfessional development budgetComprehensive health benefits401(k)HSAs FSAsEmployee Assistance Program (EAP) Compensation: Base Salary - $80,0000 -$85,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.