Agent Experience Coordinator

Job Duties and Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO).
• May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influence databases; and create farming database for sales associates.
• Maintain internet by updating company website and sales associate personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports.
• Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
• May assist agents with setting marketing plans and organizing and facilitating agent training activities.
• Aid new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
• May serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Qualifications

• Education: Minimum of high school diploma or the equivalent.
• Experience: One to three years clerical or administrative experience. Marketing and graphic design background helpful.
• Knowledge and Skills: Knowledge of real estate, title and/or mortgage business preferred. Strong computer/technology skills: proficient in Microsoft Office products. Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented. Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment. Demonstrated verbal and written communication skills including presentation ability.