Agent Experience Coordinator
About the role
As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained.
Responsibilities
- Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs;
- Responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues;
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support;
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests;
- Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents;
- Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.;
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications;
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. Support with office event organization, setup, and tear down.
Requirements
You are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. You have 1-2 years of previous experience in customer service, office management, hospitality, or operations. Previous experience in real estate is a plus. Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Qualifications
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points;
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement;
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly;
- Strong verbal and written communication skills;
- Meticulous attention to detail, highly organized;
- Ability to work in the office during standard operating hours;
- Ability to lift up to 25 lbs.
Skills
- Customer Service
- Office Management
- Marketing Support
- Technology Support
- Administrative Assistance
Benefits
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.