Agency Relations Representative

Job Summary

Under direct supervision, provides assistance to the operational support of ECMC’s external collection agency partners.

Essential Duties And Responsibilities

• Creates reports for internal and external use including Daily Performance reports, Weekly Placement by Performance reports and Monthly reports
• Acts as resource for staff and external agencies for updates
• Assists in researching and reviewing account issues
• Researches rehabilitation balance discrepancies
• Responds to telephone calls, voicemails, emails and written correspondence from external agencies
• Affords assistance to external agencies in Direct Loan Consolidation process
• Manages balance discrepancy report and works with lenders for additional funding on Rehabilitation accounts
• Manages relationships with external collection agencies
• Tracks, researches and resolves agency-related issues
• Complies with all ECMC Group Policies
• Performs other duties and responsibilities as assigned

Required Qualifications

• High School diploma or GED
• 2+ years of experience in the financial services industry
• Data entry experience
• Basic proficiency in Microsoft Office suite

Preferred Qualifications

• Post-secondary degree
• Knowledge of the student loan industry

Pay

The hourly pay range for this position is $23.00-$25.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

Schedule

This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.