Agency Program Coordinator

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.

Benefits

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About the Role

The Agency Program Coordinator will provide administrative support to Supervising Professionals and Program Leaders including, but not limited to:

• Taking phone calls from participants, employees, and other departments within Accra.
• Faxing Early Reassessment, 45-day increase, Appeal forms, etc. at the request of Supervising Professionals.
• Following up to answer any questions and assisting clients by coordinating actions with the county as needed.
• Assisting with participating in Accra related projects and task forces as needed.

Requirements

• 2-year degree preferred.
• 2-3 years in an administrative role for a Health or Human services agency is preferred.
• Ability to provide support to clients, administrative and office staff in a positive manner by clearly communicating in writing and/or verbally.
• Advanced skills in the use of Microsoft Office Suite: Word, Excel, Outlook, and office technology (Fax Machine, Copier, Scanner).
• Maintain a high standard of professional courtesy, flexibility, confidentiality while working in an office environment, independently and as a team member.
• Proficient in data collection, entry and typing skills while maintaining strong attention to detail and organization of information.
• Excellent customer service, interpersonal and problem-solving skills with a person-centered approach.
• Must pass a background study with the Minnesota Department of Human Services.