Agency Development Analyst

About the role

At Security First Insurance, we're dedicated to supporting independent agents through innovative technology, exceptional support, and robust market solutions. We're looking for an Agency Development Analyst who combines analytical skills with a passion for driving agency success.

Responsibilities

• Analyze Comparative Rater performance to identify trends, data issues, competitive positioning, and opportunities to improve quote activity and agency engagement.
• Track, analyze, and report on rater metrics, submission activity, conversion trends, retention opportunities, and agency engagement data.
• Translate agency feedback, market observations, and performance data into actionable recommendations that support profitable growth.
• Evaluate agency feedback, pricing concerns, competitive positioning, and technology needs to identify opportunities for improvement.
• Evaluate submission workflows to reduce friction, enhance the agency experience, and improve quote-to-bind conversion.
• Review agency-facing technology platforms and integrations to identify gaps, inefficiencies, training needs, and process improvement opportunities.
• Serve as a resource for agency questions regarding comparative raters, submission workflows, appetite, system functionality, and product positioning.
• Conduct in-person meetings with agency principals and agency teams to build relationships, gather feedback, and identify growth opportunities.
• Deliver training and support on comparative rater usage, submission best practices, system updates, product positioning, and underwriting appetite.
• Develop and deliver training materials, guides, reporting, presentations, and other resources that help agencies increase profitable business with the Company.
• Partner with Sales, Underwriting, Product, and other internal teams to address agency feedback related to pricing, competitiveness, technology, and appetite.
• Maintain strong working relationships with agency partners, colleagues, external organizations, and the public.
• Support business continuity efforts, including responding to weather incidents, natural disasters, and other critical business events as needed.

Requirements

• A High School Diploma or equivalent.
• Minimum three (3) years of relevant experience, preferably in property and casualty insurance, agency operations, carrier operations, or distribution support.
• Experience working with Comparative Raters, submission workflows, agency technology platforms, data reporting, training, or related insurance operations.

Qualifications

• Or an equivalent combination of education, certifications, training, and/or experience.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our office
• Hybrid work environment that supports collaboration and flexibility
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

Pay

Compensation is commensurate with experience.

Schedule

This position follows the Company's hybrid work model and requires regular onsite work at our Ormond location.