Agency Closer

About the role

KeyBank Real Estate Capital is one of the nation’s leading commercial real estate finance platforms, offering a full range of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier lender with a proven track record of originating and servicing multifamily and commercial loans across the country.

This role is for a Closer within the Commercial Mortgage Group, managing the end-to-end closing process for Agency transactions, including loans delivered through Fannie Mae and Freddie Mac, and where applicable private placement executions.

Responsibilities

• Review each application, underwriting package, and credit approval to confirm transaction structure, identify issues requiring clarification, and align closing requirements with the applicable Agency execution.
• Manage the closing process for Agency loans from assignment through funding, including coordination of due diligence, legal documentation, internal approvals, borrower deliverables, and post-closing items.
• Coordinate with mortgage bankers, underwriters, legal counsel, servicers, borrowers, and third-party vendors to ensure all closing conditions are satisfied accurately and on time.
• Monitor and apply current Agency guidance, program requirements, forms, and updates published through applicable Agency resources.
• Use Agency websites, lender portals, and published job aids to validate requirements, obtain current forms, confirm document standards, and support compliance with closing and delivery expectations.
• Ensure all assigned loans close in accordance with credit approval, internal policy, Agency requirements, and established deadlines.
• Complete all required pre-closing and funding activities, including review of entity documentation, insurance, escrows, reserve requirements, regulatory items, and delivery prerequisites.
• Identify legal, documentation, and closing concerns early; develop practical solutions; and escalate matters appropriately to management, underwriting, or production partners when needed.
• Maintain accurate and current loan information in applicable systems, including counsel assignments, milestone tracking, and transaction status updates.
• Prepare, update, and distribute closing checklists and related status materials; deliver complete and accurate documentation to servicing or delivery partners following funding and satisfy all post-closing responsibilities.

Requirements

• Bachelor’s degree or equivalent commercial real estate experience.
• Demonstrated ability to manage complex transactions in a high-volume, deadline-driven environment.
• Strong understanding of commercial real estate closing fundamentals, documentation flow, and transaction management.
• Solution-oriented mindset with strong analytical, problem-solving, and critical thinking skills.
• Exceptional attention to detail across all closing documentation and processes.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Excel, Word, and Outlook, with strong aptitude for systems, process management, and data accuracy.

Preferred Qualifications

• Prior experience closing Agency loans, including Fannie Mae, Freddie Mac, and/or commercial multifamily transactions.
• Working knowledge of Agency loan documentation, delivery standards, and multifamily closing processes.
• Familiarity with Agency websites, guides, forms, checklists, and lender resources, including the Fannie Mae Multifamily Guide and Freddie Mac Guide and Forms resources.
• Experience interpreting and applying published Agency guidance to transaction structuring, closing conditions, and post-closing delivery requirements.
• Experience working with loan origination systems, document repositories, and transaction tracking tools.
• Genuine curiosity about emerging technology and a comfort level with leveraging AI tools to enhance personal and team productivity.

Skills

• Demonstrate strong organizational and time management skills, ensuring tasks are completed efficiently under tight deadlines.
• Exhibit initiative, sound judgment, and the ability to work independently with minimal supervision.
• Manage multiple complex transactions simultaneously while maintaining high standards of quality and accuracy.
• Thrive in collaborative, team-oriented environments, fostering cooperation and shared success.
• Resolve conflicts constructively and professionally, maintaining a calm and solution-focused approach.
• Demonstrate strong attention to detail and commitment to accuracy in all closing work product.
• Demonstrate a genuine desire to be part of a team—contributing to a positive, collaborative culture where trust, communication, and mutual respect drive results.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.