Agency Carrier Relations & Distributions Manager

Carrier Relationship Management

Serve as the primary point of contact for carrier territory representatives and leadership teams.
Develop and maintain strong, strategic relationships with all carrier partners.
Coordinate and lead regular carrier meetings, performance reviews, and planning sessions.
Act as the escalation point for underwriting, service, and operational issues.

CARRIER Strategy & Market Intelligence

Maintain a comprehensive, real-time understanding of:
Carrier underwriting appetite
Product offerings and coverage enhancements
Pricing trends and competitive positioning
Monitor and communicate:
New carrier market entries
Carrier exits, restrictions, and appetite changes
Regulatory and compliance developments impacting carriers

Production & Performance Management

Track production, hit ratios, and growth by carrier.
Identify opportunities to improve carrier mix, utilization, and profitability.
Align internal production with carrier goals, incentives, and contingency programs.
Partner with leadership to guide carrier placement strategy

Internal Communication & Training

Translate carrier updates into clear, actionable guidance for sales and service teams.
Lead internal training on:
New products and coverage changes
Underwriting updates and appetite shifts
Carrier-specific processes and requirements
Ensure consistent alignment with current carrier expectations across teams

Operational & Process Alignment

Stay current on:
Carrier systems, platforms, and technology updates
Submission, binding, and servicing workflows
Collaborate with operations and technology teams to:
Optimize quoting and placement processes
Improve efficiency across carrier integrations

Executive Liaison

Serve as a bridge between carrier partners and agency leadership.
Provide regular reporting and insights on:
Carrier performance
Market trends
Strategic risks and opportunities
Support executive decision-making related to carrier strategy and partnerships

Other Job Duties & Responsibilities

• Performs other related duties as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Supervisory Responsibilities

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

• Strategic thinking and strong business acumen
• Exceptional relationship management and influencing skills
• Ability to synthesize complex information into actionable insights
• Strong communication, presentation, and facilitation skills
• High level of organization and attention to detail
• Proactive, solutions-oriented mindset

Education & Experience

• Bachelor’s Degree from a Four (4) year College or University
• 5+ years of experience in Property & Casualty insurance
• Prior experience as a Territory Representative, Marketing Representative, or Distribution Manager on the carrier side
• Strong understanding of:
• Personal Lines and/or Small Commercial P&C
• Carrier underwriting and distribution models
• Demonstrated knowledge of agency-carrier dynamics and production management

Preferred Experience

• Familiarity with multiple carrier systems and rating platforms
• Exposure to multi-state regulatory environments

Company Commitment

• The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.