Agency Automation Specialist - P&C Insurance

About the role

The salary range for this job posting is $69,152.00 - $110,642.00 annually + bonus + benefits. Pay Type: Salary.

Essential Functions

• Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
• Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
• Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
• Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
• Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
• Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
• Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
• Partner with agent-facing teams to embed automation into agency engagement and growth strategies
• Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
• Develop and maintain relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
• Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
• Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
• Identify and prioritize enhancement opportunities that improve agency workflows and system performance
• Conduct troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes

Other Functions

• Participate in strategic initiatives that enhance agency experience and distribution effectiveness

Knowledge, Skills and Abilities

• Bachelor’s degree strongly preferred
• Minimum of five years of relevant experience in agency automation, agency distribution, carrier operations, or agency technology ecosystems
• Proven ability to define strategy and deliver execution, balancing long-term vision with hands-on implementation
• Strong understanding of independent agency workflows and technology ecosystems, including management systems and connectivity models
• Demonstrated ability to translate technical capabilities into business value and agency outcomes
• Excellent communication and influencing skills; ability to engage effectively with agencies, leadership, and cross-functional teams
• Strong project management and prioritization skills across multiple initiatives
• Analytical mindset with ability to turn data into actionable insights
• Proficiency in Microsoft Office tools
• Deep expertise in: Download and connectivity ecosystems (e.g., IVANS), comparative raters solutions, Agency management systems and integration models
• Experience supporting book rolls, conversions, or large-scale agency onboarding initiatives
• Experience working with or managing agency technology vendors and partnerships
• Experience driving automation adoption, workflow integration, or technology-enabled process improvement

Other

• Some overnight travel required