Ag Service Road Technician

Responsibilities

• Requires a strong work ethic to complete tasks efficiently with minimal supervision
• Performs diagnostics, repairs, and inspections on John Deere equipment and technology in the field in a timely and accurate manner as required
• Maintains current knowledge of John Deere and competitive products
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Maintains accurate inventory of parts, tools, and technology kept in stock on service vehicle
• Maintains condition of vehicle, inventory, tools and equipment; maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments in alignment with Reynolds and OSHA safety protocols and procedures
• Completes all reports and forms required in conjunction with work assignments
• Accountable for billable time and assigned work orders; responsible for complete and thorough documentation of diagnostics, quotes/inspections, and repairs performed on work orders
• May mentor service student technicians or trainees; participate in Service EDUCATE training paths required for the development of skills and knowledge
• Promote and maintain positive attitude by positively affecting customers and employees

Requirements

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Proficient knowledge of data entry/keyboarding skills
• Product knowledge of heavy and diesel equipment; off road; construction; equipment technology; etc.
• Experience with mechanical, electrical, technology, and hydraulic systems used in off road, construction, lawn, and heavy equipment
• Adequate toolset to perform job responsibilities
• Ability to use standard desktop load applications such as Microsoft Office, email, and internet functions
• Unwavering commitment to confidentiality
• Experience working in a fast-paced environment and working cooperatively in a team environment
• Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures on machines of the technician’s specialty
• Able to use Service ADVISOR™ and other computer software based diagnostic repair tools preferred
• Able to operate vehicles, tools, and equipment used for diagnostic purposes
• Proper oral and written communication skills; clear and concise communication
• Ability to lift at least 75 lbs. repeatedly
• Basic Knowledge of chemical and fluid substance use safety and energy control safety
• Basic Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license is required; CDL (Commercial Driver’s License) preferred
• Forklift license preferred but can be certified in house

About The Reynolds Team

About The Reynolds Team: With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:

• Performance & Performed Goal-based pay structure
• Competitive & below benchmark benefits package with medical, dental and vision insurance; employer-paid short-term/long term disability and Life AD&D
• Voluntary STD Buy-up option and Life AD&D
• 401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
• At least 6 paid company holidays annually plus three personal/sick leave (24hrs), PTO (vacation leave depending on start date within the year), & one health-day (8hrs) for FT status hires
• 90-day, Semi-annual, and annual performance reviews to fuel performance, continuous learning, and growth development within job role
• Uniforms provided for service departments
• Equipment discounts and Employer discounts (year-round part-time status after at least 240hrs worked within the first 90 days of consecutive employment; full-time status after 90 days of consecutive employment)
• Fun, team-based organizational culture of unity, individual performance-tied, and customer driven environment
• Voted by employees as Indianapolis Top Workplaces seven years running