Aftersales Parts Manager

Job Purpose

We are seeking a high-impact Aftersales Parts Manager to partner with our dealer network and drive profitable growth across parts and service operations.

Key Responsibilities

• Dealer Performance & Growth
• Conduct comprehensive dealer parts and service assessments; develop and execute action plans tied to measurable outcomes
• Drive dealer sales performance aligned to CNH aftersales targets and growth plans
• Identify and unlock incremental parts revenue opportunities across the territory
• Lead territory-level parts business planning with a focus on market share expansion
• Business Planning, Analytics & Reporting
• Lead regional business planning, forecasting, and opportunity identification
• Utilize data and reporting tools (e.g., Power BI, Salesforce, dealer financials) to drive decisions
• Identify trends, risks, and growth opportunities; deploy structured countermeasures
• Provide actionable insights and reporting to dealers
• Aftersales Strategy & Execution
• Implement CNH parts and service marketing programs to increase retail penetration
• Promote integrated solutions across parts and service to grow total dealership revenue
• Influence dealer adoption of best practices to achieve 100% absorption through parts and service
• Promote a culture of continuous improvement using RCPS/RCCM (Root Cause Problem Solving and Countermeasures) methodology
• Ensure consistent delivery of training, tools, and processes that elevate dealer capability
• Dealer Development & Relationship Management
• Build strong relationships with dealer leadership and key customer accounts
• Increase dealer capability through targeted coaching, training, and performance management
• Improve customer satisfaction (NPS/CSI) through structured initiatives and best practice deployment
• Training & Enablement
• Deliver training programs, workshops, and seminars to improve utilization of CNH parts programs
• Support dealers in adopting tools, processes, and reporting that drive operational excellence
• Market Intelligence & Reporting
• Gather competitive insights and market trends to inform corporate strategy
• Provide actionable feedback and reporting to internal stakeholders

Qualifications

• Experience Required
• Education & Experience (one of the following): Bachelor’s degree + 3+ years in sales, business development, or project management; Associate’s degree + 6+ years of relevant experience; High School diploma/GED + 8+ years of relevant experience
• Required Experience:
• Minimum 2+ years in dealership operations (parts, service, or aftersales)
• Skills & Capabilities:
• Proven ability to influence without authority and drive dealer accountability
• Strong business acumen (financials, absorption, margin, inventory turns)
• Experience building and executing territory business plans
• Excellent communication, coaching, and relationship management skills
• Ability to travel extensively (~70%)

Pay Transparency

The annual salary for this role is $86,625 - $132,825 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

• Dynamic career opportunities across an international landscape
• Comprehensive benefits, including: Flexible work arrangements, Savings & Retirement benefits, Tuition reimbursement, Parental leave, Adoption assistance, Fertility & Family building support, Employee Assistance Programs

Benefits

• Charitable contribution matching and Volunteer Time Off

Equal Opportunity Employer

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.