Aftersales Manager (Service & Parts) AZ or SoCal based

About the role

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Are you passionate about driving excellence in dealership operations? As an Aftersales Manager, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Responsibilities

• Consult with Polaris dealerships to improve their overall Customer Experience, Service and Parts processes, and profitability of their ORV Fixed Operations business.
• Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.