Aftersales 12V Technical & Data Specialist

Responsibilities

• Technical Leadership
• Serve as the Aftersales Subject Matter Expert (SME) for 12V battery diagnostics, testing procedures, and battery-related field concerns.
• Lead technical investigations involving battery failures, no-start concerns, charging system performance, and diagnostic process effectiveness.
• Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
• Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and Supplier organizations to identify root causes and drive corrective actions.
• Support the development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
• Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
• Facilitate technical reviews, working sessions, and executive-level presentations.
• Data Analytics & Reporting
• Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
• Develop dashboards, scorecards, and KPI reporting to monitor: Battery replacement trends, Warranty spend and cost drivers, Dealer diagnostic compliance, Battery tester effectiveness, Vehicle platform performance, Service campaign effectiveness.
• Identify emerging trends and provide data-driven recommendations to leadership.
• Utilize statistical analysis, predictive analytics, machine learning techniques, and AI-enabled tools to improve field issue detection and decision making.
• Leverage platforms such as Palantir Foundry and other business intelligence tools to support advanced analysis and reporting.
• Create and present executive-level reports, insights, and recommendations.
• Aftersales Operations Support
• Drive warranty reduction initiatives through technical analysis and corrective action implementation.
• Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
• Monitor customer feedback and field data to proactively identify product performance concerns.
• Support service campaigns, technical actions, and continuous improvement initiatives.
• Translate complex technical and analytical findings into practical business recommendations.

Requirements

• Bachelor's Degree in one of the following disciplines or a related technical field: Electrical Engineering, Electronics Engineering Technology, Automotive Engineering, Data Analytics, Computer Science, Related Technical Discipline.
• 5+ years of experience in one or more of the following: Automotive diagnostics, Electrical systems engineering, Aftersales operations, Warranty analytics, Technical data analysis.
• Experience with Palantir Foundry.
• Experience using AI-based analytics tools, machine learning models, or predictive analytics applications.
• Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
• Experience developing executive dashboards and business intelligence reporting solutions.
• Experience with battery tester technologies, telematics data, or connected vehicle analytics.
• Experience leading large cross-functional task forces or technical working groups.
• Strong understanding of: 12V battery technologies, Vehicle electrical systems, Battery diagnostics, Charging systems, CAN network architectures, Advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Experience developing reports, dashboards, and business intelligence solutions.
• Ability to analyze large data sets and translate findings into actionable recommendations.
• Strong written, verbal, and presentation skills.
• Ability to lead and influence cross-functional teams without direct authority.
• Experience coordinating complex initiatives involving multiple stakeholders.
• Strong executive communication and presentation capabilities.
• Strategic thinker with exceptional attention to detail.
• Proven ability to drive decisions using data and facts.

Qualifications

• Strong understanding of 12V battery technologies, Vehicle electrical systems, Battery diagnostics, Charging systems, CAN network architectures.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Experience developing reports, dashboards, and business intelligence solutions.
• Ability to analyze large data sets and translate findings into actionable recommendations.
• Strong written, verbal, and presentation skills.
• Leadership skills including ability to lead and influence cross-functional teams without direct authority.
• Experience coordinating complex initiatives involving multiple stakeholders.
• Strong executive communication and presentation capabilities.
• Strategic thinker with exceptional attention to detail.
• Proven ability to drive decisions using data and facts.

Skills

• Technical Leadership
• Data Analytics & Reporting
• Aftersales Operations Support

Benefits

• Competitive Compensation: $65,000 - $110,000 annually.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching.
• Paid Holidays and Paid Time Off.
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development.
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork.

Pay

• $65,000 - $110,000 annually.

Schedule

• Full-time.