Afternoon Sales Representative - Onsite

About the Role

Customer Support & Sales Representative. In partnership with a next‑generation satellite communications company delivering high‑speed, low‑latency internet from space, you will help consumers get connected anywhere on Earth. As part of a customer‑first, tech‑forward team, you will provide inbound support while promoting satellite internet services, educate customers on product features, uncover connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience. This is a full‑time position.

Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet
• Provide support with activating equipment, password resets, service plan management and general information inquiries
• Complete service order requests and negotiate when needed
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns
• Clearly explain product benefits, including speed, reliability, installation details, and service availability
• Meet and exceed sales targets, conversion goals, and quality metrics
• Accurately process orders, update customer information, and document interactions
• Collaborate with leaders and trainers to continuously improve product knowledge

Requirements

• Previous experience in sales, customer service, or telecommunications is preferred but not required (training provided)
• Strong communication and active listening skills
• Ability to simplify and explain technical information to everyday customers
• Goal‑driven mindset with a passion for helping customers
• Comfortable using computers, multiple systems, and communication tools
• Flexibility to work various shifts depending on program needs
• High school diploma or equivalent required

Benefits

• Paid training on customer support and satellite internet technology
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Referral program
• Growth and advancement opportunities within a global BPO leader
• Supportive and energetic team culture

Schedule

Shift availability: 2:00 pm – 10:00 pm, Saturday–Sunday