Aftermarket Technical Sales - Northeast

About the Role

This Aftermarket Technical Sales role is responsible for the Northeast Region, focusing on achieving order targets, presenting Aftermarket retrofit and upgrade opportunities, and driving business development for new and existing customers. The position involves active field engagement, including customer site visits, to establish ITT Flow as the customer’s trusted mixing solution partner and Aftermarket technical subject matter expert. The role ensures ITT Flow remains a market leader by integrating a sales perspective into all initiatives, aiming to become a customer’s trusted lifecycle partner.

Responsibilities

• Maximize revenues from the sales of aftermarket products and services through direct customer contact in assigned regions.
• Leverage technical expertise to assess existing equipment and recommend upgrades, maintenance, repair, and other services to support customer goals.
• Target and strategize for increased capture using sales initiatives such as customer visits, MMRs (Mixer Maintenance Reports), MOHRs (Mixer Optimization and Health Reviews), MSAs (Master Service Agreements), and Field Service.
• Utilize mechanical and process engineering knowledge to present reports (MMRs, MOE/MOHRs) at customer facilities for lead generation and pipeline growth.
• Provide leadership to representatives and Aftermarket Mixing Solutions personnel to achieve order, sales, and margin goals for the defined region.
• Develop strategy and pricing controls for quotations and service agreements.
• Collaborate closely with Product Management, Application Engineering, and Service Operations to ensure best-in-class communication throughout the product lifecycle.
• Establish and drive sales plans to implement new products, services, and programs.
• Use the CRM platform to manage the sales process and activities.
• Provide reports to drive profitable growth and strong customer relationships.
• Offer a customer (sales) perspective as the Mixing Solutions division implements new programs, products, or initiatives.
• Achieve year-over-year business growth.
• Embrace and implement the 80/20 strategy for profitable growth with key customers.

Requirements

• AS degree or equivalent experience.
• Must live in the Northeast region of the U.S.
• Minimum of 3 years’ sales and sales management experience, preferably in rotating equipment.
• Prior Aftermarket Sales, Maintenance, or Service experience is a plus.
• Proven track record in a leadership role.
• Understanding of business processes outside of sales and marketing, including finance, human resources, information technology, product development, and manufacturing.
• Customer support experience.

Skills

• Strong engineering knowledge and advanced understanding of mixer products and mixing processes to provide technical solutions to customers.
• Experience in direct industrial sales.
• Ability to participate in Aftermarket Trainings and get certified to conduct MMRs and MOE/MOHRs.
• Team-building skills within ITT Flow, the sales channel, and customers.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Boots-on-the-ground technical experience in the field, such as working with maintenance crews.
• Experience handling sales of higher complexity.
• Experience setting and negotiating terms with a high level of authority.
• Mixing Aftermarket or closely related experience strongly desired.

Physical Demands

The role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move office products and supplies, up to 25 pounds. Use of appropriate PPE is required.

Working Conditions

This job operates in a professional office environment within a manufacturing setting. The employee may be exposed to fumes, airborne particles, moving mechanical parts, vibration, and loud noise levels while on the production floor. The noise level in the office work environment is usually moderate.