Aftermarket Support Engineer II

About the role

The AMS Engineer II provides technical expertise and engineering support for cryogenic pumps throughout their lifecycle. This role serves as a key technical resource for customers and internal teams, including Sales, Project Management, Commissioning, Project Engineering, Design Engineering, Quality, and Manufacturing.

Responsibilities

• Engineering and Design Support
• Create, modify, and maintain 3D CAD models, engineering drawings, and related documentation.
• Create and revise Bills of Materials (BOMs) within CAD and ERP/MRP systems.
• Perform engineering calculations related to pump performance, including flow, speed, and head analyses.
• Review operational data and performance curves to determine whether equipment is operating within design specifications.
• Develop project-specific engineering documentation, including Project Test Procedures, Engineering Reports, and technical evaluations.
• Aftersales Services and Technical Support
• Support the Aftermarket Sales and Project Management teams with spare parts requests, technical inquiries, and Management of Change (MOC) requirements.
• Provide technical guidance to field service and commissioning personnel during equipment installation, startup, maintenance, repair, and troubleshooting activities.
• Assist with field investigations, equipment inspections, and assembly/disassembly activities as required.
• Evaluate equipment and component condition to determine repair, replacement, redesign and disposition recommendations.
• Project Engineering and Cross-Functional Collaboration
• Coordinate efforts between customers, suppliers, and internal departments to ensure technical requirements are understood and achieved.
• Execute Management of Change (MOC) activities for upgrades and modifications to existing equipment and projects.
• Participate in customer meetings and technical discussions to communicate findings, recommendations, and resolutions to engineering issues.
• Warranty, Quality, and Continuous Improvement
• Review warranty claims and recommend appropriate corrective actions based on technical findings and contractual requirements.
• Conduct Root Cause Analyses (RCA) utilizing structured problem-solving methodologies such as Cause-and-Effect Analysis, "What-If" Logic Trees, Failure Mode and Effects Analysis (FMEA), and other industry-standard techniques.
• Investigate and resolve Non-Conformance Reports (NCRs) related to supplier quality, manufacturing, design, field performance, and engineering calculations.
• Identify and implement workflow, engineering, and process improvements to enhance product reliability, service efficiency, and customer satisfaction.

Qualifications

• Communicate effectively both verbally and in writing
• Experience with 3D CAD software, SOLIDWORKS preferred, creating models, assemblies and drawings
• Advanced MS Office Suite
• Fundamental understanding of centrifugal pumps
• Knowledge and experience in machine design
• Knowledge of industry safety requirements, familiarity with OSHA
• Skilled in time management, prioritizing and managing changing priorities
• Experience and Education
• Bachelor’s Degree in Engineering
• 4+ years Engineering Design and/or Engineering Field Work
• CSWA: Preferred
• FE/EIT: Preferred