Aftermarket Sales Representative

About the role

The Aftermarket Sales Representative is responsible for generating revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing and more. The primary purpose is to create opportunities for the sales of Doors, Frames and Hardware, and ultimately become a trusted advisor to customers such as, K-12 Schools, Healthcare, and College/ Universities.

Responsibilities

• Obtain, maintain, and optimize customer relations through planned and regular sales visits and communications for given territory
• Call on predefined customer and prospect lists to generate sales opportunities and follow up on new leads and opportunities within a competitive, fast-paced sales environment
• Place 30-50 phone-based cold calls daily to aggressively pursuing retailers and develop new leads and potential customers
• Obtain orders and establish new business by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
• Service and build upon existing accounts, including resolving customer complaints by investigating problems
• Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat
• Achieve or exceed department quotas, sales goals and objectives, and deadlines
• Identify target prospects and create strategic action plans to develop the accounts as customers
• Follow up on all customer leads from external and internal sources
• Submit orders by referring to price lists and product literature
• Communicate regularly with key decision makers, such as: directors of maintenance and/or security, school superintendents and locksmiths
• Maintain accurate and detailed activity notes, such as daily calls logs, results reports, weekly work plans, and monthly/annual territory analyses, to be reviewed periodically with manager
• Contribute to team effort by accomplishing related results as needed
• All other duties as assigned

Qualifications

• Associate’s or Bachelor’s Degree, or an equivalent combination of education/experience
• At least 3 years of related sales experience in construction and/or building supply sales
• Experience with high volume cold calling

Skills

• Strong Customer Relations skills
• Strong Verbal and written communication skills
• Proficient computer skills, including mainframe programs and Microsoft Office Suite
• Good attention to details and strong organizational skills
• Ability to be persuasive and influential in verbal and written communications
• Working knowledge of Door Hardware, Locks and Access Control
• Strong interpersonal skills
• Strong sales and phone skills are a must
• Able to problem solve and resolve inquiries both internally and externally
• Supports the sales cycle in full, and is able to act independently
• Highly motivated and personable presence essential and must be able to meet quotas and sale initiatives

Benefits

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match
• Work-Life Balance: Generous paid time off for rest, family, and self-care
• Career Growth: Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do