Aftermarket Sales Clerk

JOB REQUIREMENTS

• Preform data entry for customer jobs.
• Answer, screen and forward incoming phone calls.
• Respond to inquiries via email and phone.
• Keep customer and job data records up to date.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing preform cost quotations for customer orders.
• Aid customers in identifying and purchasing aftermarket spare parts.
• Use ERP systems to look up and manage part numbers, inventory, and orders.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Maintain accurate records of sales, customer interactions, and inventory.
• Collaborate with other departments to ensure timely delivery of parts.
• Stay updated on product knowledge and industry trends.
• Occasional travel to customer locations.
• Handle multiple tasks efficiently and accurately in a fast-paced environment.

Requirements

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• The ability to be resourceful and proactive when issues arise.
• Having a mechanical aptitude is a plus.
• Knowledge of tools and assembly is a plus.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service focused.