Aftermarket Parts Planner

About the role

As an Aftermarket Parts Operations Facilitator, your mission is to ensure the efficient coordination and execution of spare parts orders from release through delivery. By collaborating closely with manufacturing, logistics, sourcing, customer centers, and sales teams, you will help drive on-time delivery performance, support monthly Net Invoiced Sales (NIS) objectives, and provide exceptional service to both internal and external customers. Your ability to proactively manage order flow, communicate effectively across global teams, and identify process improvements will contribute directly to customer satisfaction and operational excellence. You will report to the Customer Solutions Sales Manager.

Responsibilities

• Coordinate the movement of spare parts orders across manufacturing, sourcing, logistics, customer centers, and sales teams to support on-time delivery and customer satisfaction.
• Create and release purchase requisitions, manufacturing packages, and other documentation required to fulfill spare parts and engineered solutions orders.
• Monitor order status, identify and resolve delays, maintain backlog data, and communicate updates to customers and internal stakeholders.
• Manage NIS reporting, forecasts, and operational performance metrics to support business objectives.

Requirements

• At least 3 years of experience in a similar function, or equivalent work and education experience.
• Experience working with an ERP system or the ability and willingness to quickly learn new systems.
• Strong verbal and written communication skills to assess customer needs and communicate the needs to support departments.
• Highly organized and able to prioritize tasks in a fast‑paced environment.

Skills

• Computer savvy with familiarity with Microsoft products, including Excel.

Benefits

• Culture of Trust and Accountability: empower employees to take ownership of their work, make informed decisions using historical data