Aftermarket Manager

About the role

The Aftermarket Manager drives the aftermarket business by coordinating spare parts offerings, pricing activities, product lifecycle support, inventory analysis, and customer support initiatives. Works cross-functionally with Engineering, Supply Chain, Service, Sales, Product Management, and Operations to support customer needs and maximize aftermarket revenue.

Responsibilities

• Maintain spare parts catalogs, aftermarket product offerings, and related commercial data.
• Support creation and maintenance of aftermarket pricing, quotations, and margin analysis.
• Analyze sales, demand patterns, service part usage, and requirements to identify trends and growth opportunities.
• Support obsolescence management, substitute component identification, lifecycle planning, and discontinued product support strategies.
• Monitor stocking levels, service part availability, and inventory risks; recommend stocking actions based on demand, lifecycle status, lead time, and criticality.
• Coordinate with Engineering to identify substitute parts, upgrade paths, compatible replacements, and technical alternatives for obsolete or discontinued components.
• Coordinate the aftermarket business rhythm and provide reporting, dashboards, KPIs, quotations, and business analysis required to support decision making.
• Assist Sales, Service, and Customer Support teams with spare parts availability, pricing, repair options, and service offering information.
• Maintain accurate ERP/SAP master data related to aftermarket parts, pricing, lifecycle status, and customer support offerings.
• Participate in cross-functional product lifecycle reviews and provide aftermarket inputs into customer support and serviceability decisions.

Requirements

• Bachelor's Degree in Business, Engineering, Supply Chain, Operations, or related field; MBA is desired.
• 3-7 years’ experience in aftermarket operations, spare parts management, product support, supply chain, customer service, manufacturing, or related role.
• Advanced Excel capability is required; Power BI, Power Query, or other analytics tool competency is required.

Skills

• Strong analytical skills with ability to interpret sales, inventory, lifecycle, and customer demand data.
• Advanced Excel capability, including pivot tables, XLOOKUP/VLOOKUP, formulas, charts, and dashboard support; Power Query or Power BI experience preferred.
• Working knowledge of ERP/SAP systems and ability to maintain accurate product, pricing, and inventory data.
• Problem solver and solution builder with ability to identify root causes and recommend practical corrective actions.
• Effective written and verbal communication skills with ability to work with Sales, Service, Engineering, Supply Chain, and Operations teams.
• Sense of urgency and ability to close issues in a timely manner.
• Team player with ability to support and promote team accomplishments through collaboration and follow-through.

Physical Demands

• Ability to use a computer on a frequent basis.
• Remaining stationary for extended periods but also needs to be mobile enough to navigate through work areas.
• Ability to communicate clearly in presentations, with fellow workers, and customers.
• Ability to travel as required <10%.

Pay

Target Annual Base Salary: $80,000 - $90,000

Benefits

• Rewards Package: Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
• Career Development: Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.
• Work/Life Balance: Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
• Health & Wellbeing: Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.
• Company Culture: Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.