Aftermarket Customer Support

About the role

The ideal candidate will play a key role in driving aftermarket sales and services for our OEM products, ensuring customer satisfaction, and fostering long-term relationships with both existing and new customers.

Responsibilities

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.
• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.
• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.
• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.
• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.
• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.
• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.
• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.

Qualifications

• High School Diploma or GED
• Preferred Qualifications: 5+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.
• Experience with MS Office.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.
• Strong organizational skills and attention to detail.
• Knowledge of Parts Manuals, Bill of Materials and engineered prints.
• Strong negotiation and sales skills with a results-driven approach.